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FAQs & Info
I’m new to all of this, what’s a pet pharmacy?
Did you know that pharmacies can dispense veterinary medicines to members of the public?
In 2003 the government changed the law to allow pharmacies to do this, the aim is to create competition and reduce the price you pay for pet medicine.
Animal Medicines charge on average 50% less than vets for the same pet medicines
Most pet medicines such as wormers and flea treatments don’t require a prescription so can be immediately bought from Animal Medicines.
Prescription medicines need a prescription from your vet. Similar to human medicine, just ask your vet to write you a prescription, post it to Animal Medicines place your order and we’ll send it to you.
A: About Prescriptions
1. How do I get a prescription? >>Answer
2. Will my vet make a charge for providing a prescription? >>Answer
3. Can my vet refuse to issue a prescription? >>Answer
4. If I get a prescription from my vet can they then insist my animal has more frequent check-ups? >>Answer
5. How long can I use a prescription for? >>Answer
6. My animal takes long-term medication, do I need to get a new prescription every time? >>Answer
7. Do I need to purchase everything on the prescription at the time of order? >>Answer
8. Can I scan/email prescriptions to you? >>Answer
9. Can I order precription medication even if I live outside the UK? >>Answer
10. I am an overseas Vet can you sell to me? >>Answer
B: General Queries
1. How do I place an order? >>Answer
2. Do you charge for deliveries? >>Answer
3. I can’t find what I’m looking for. >>Answer
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A: About Prescriptions
1. How do I get a prescription?
There are two ways:- either ask your vet to write you a prescription or print one from our site for your vet to complete. Then place your order and post the prescription to us with the order number written on the top right hand corner
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2. Will my vet make a charge for providing a prescription?
Probably. However veterinary surgeons should not make unreasonable charges for issuing veterinary prescriptions.
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3. Can my vet refuse to issue a prescription?
Not if the vet has diagnosed that this medication is required for your animal.
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4. If I get a prescription from my vet can they then insist my animal has more frequent check-ups?
No, that would be illegal. A vet cannot discriminate between customers purchasing medication from them and elsewhere.
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5. How long can I use a prescription for
Prescriptions for single use must be used within 6 months of the date on the prescription, or before the expiry date stipulated by the vet on the prescription. An exception to this is prescriptions for certain Controlled Drugs, such as Epiphen, that must be filled within 28 days of the date the prescription was issued.
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6. My animal takes long-term medication, do I need to get a new prescription every time?
Not necessarily, your vet might choose to write a prescription that can be repeated for a number of instalments. You need to discuss this with your vet
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7. Do I need to purchase everything on the prescription at the time of order?
No, you can buy as much or as little as you like. We understand caring for a sick animal can be expensive and are happy for you to purchase over e.g. a monthly basis.
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8. Can I scan/email prescriptions to you?
Only In Exceptional Circumstances, on confirmation from Pharmacy ! Only in very exceptional circumstances do we accept faxed or scanned prescriptions for dispensing. If you wish to email or fax us a prescription, you must contact us first to confirm whether we will accept it.
If faxing or scanning a prescription is agreed to, you must then ensure that the hardcopy is posted to us as soon as possible by recorded delivery and this should not be any later than 5 days.Back to top
9. Can I order precription medication even if I live outside the UK?<(POM-V AND POM-VPS)
So long as you can provide us with a valid prescription written by a UK registered vet. Then in most cases, YES we can dispense. However, we can only dispense prescription items on a prescription provided by a UK registered vet. Note: We do not supply Controlled Drugs or products requiring special storage (e.g. insulin or vaccines) outside of the UK..Back to top
10. I am an overseas Vet can you sell to me?
We can supply to a registered vet outside of the UK in most cases. However, we will require some proof of your professional qualifications and credentials and you must ensure that you have appropriate permission to import the medicine into your country..Back to top
B: General Queries
1. How do I place an order?
You can place an order either on our website or by phone. Telephone orders can be placed between 8.30am – 5pm Monday to Thursday and 8.30am - 4pm Friday.
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2. Do you charge for deliveries?
Medicine in the UK has free delivery. Delivery Costs .
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3. I can’t find what I’m looking for
If searching using the quick search box it is better to type less words. For example if you are looking for Royal Canin Sensitivity Control food, typing sensitivity will provide you will all matching items.
Alternatively:
-You can view by clicking the appropriate animal then condition.
-If the item(s) is not there please contact us and we will endeavour to find the product for you.
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Please note: we are currently adding to the FAQ section, if you have a query which is not answered here please email us at: contact@animalmedicines.co.uk and we will be happy to help
Coping with Cats & Dogs that are fearful of fireworks
With welfare concerns raised regarding the use of sedatives to treat firework phobias, pheromonatherapy has taken over as the drug-free alternative to help reduce firework fears in cats and dogs.
Pheromone products (D.A.P. for Dogs and Feliway for Cats) are available as a plug-in diffuser. These should be introduced into the home at least a week before firework night, to allow the pheromone to build up to significant levels and to create a calm and relaxing state before, during and after the firework period. Animal Medicines would recommend the use of Feliway & DAP during firework season. Please note, these products are also ideal throughout the year for eliminating many problem behaviours.
Buy DAP - click here for dogs or Buy Feliway - click here for cats
DOG Firework Preparation tips below.
For CAT Firework Preparation tips Click here
How to Help Dogs Overcome Fear of Fireworks
At least one week before the event
-Prepare a refuge area for your dog to go during the fireworks
-Encourage your dog to use it by hiding food treats there
-Plug a D.A.P. Diffuser in the room the dog uses to rest and relax and leave it switched on at all times.
Sounds Soothing CD has been especially designed to help dogs get used to sudden loud noises (such as fireworks) before the actual event.
On the day of the event
-At sundown, draw thick curtains or blinds across the windows in the room where the dog will retreat to. Ensure some toys are available for the dog to play with.
-Make sure you have something to do in this room so you can stay with your dog
-Put some music on, preferably something with a lot of constant drumbeats. It does not have to be loud
-Ignore the firework noise yourself and try to engage your pet in some form of active game
-Ignore any fearful behaviour. Don’t fuss or attempt to reassure your dog when it is scared as this rewards the behaviour
-Don’t punish your dog either; it only confirms that there was something to be afraid of
-Make sure your dog is kept in a safe and secure environment at all times
-Allow free access to the refuge area/hidey hole at all times
-D.A.P. Spray can be applied onto the dogs bedding on the night of the event for additional reassurance
After the event
-Leave the D.A.P. Diffuser plugged in for a week
-If similar events are likely to happen over a number of nights maintain a D.A.P. Diffuser throughout the whole period.
Click here to Buy DAP
How to Help Cats with Fear of Fireworks
At least one week before the event
If possible keep your cat confined to the house for the week leading up to the event and provide a litter tray. Fireworks are generally let off in evenings so it may be worthwhile keeping you cat in at that time of the day if you suspect fireworks will be used.
-Make sure your cat has some form of identification such as a tag or a microchip because if they do escape, frightened confused animals can easily get lost.
-At least one week before the event, plug a Feliway Diffuser in the room your cat uses to rest
-Make sure there are plenty of refuge areas/hidey holes inside the home
On the day of the event
-Check the cat is definitely inside the house and that escape routes (e.g. cat flaps, open windows) to the outside are blocked
- Draw curtains to reduce outside noise and play music or have the TV turned on to help mask the noise of fireworks.
- If your cat hides in a corner or under a bed, leave it alone and do not try to coax it out. This refuge area/hidey hole’ is where the animal feels most secure.
-Do not punish or fuss your cat during the event, this only confirms that there was something to be afraid of
-Stay calm and act normally. Try not to go out during such potentially upsetting events. Seeing you acting normally will help your cat feel more settled.
After the event
-Leave the FELIWAY Diffuser plugged in for at least one week after the event
-If similar events are likely to happen over a number of nights maintain FELIWAY Diffuser throughout the whole period
Click here to Buy Feliway
Adapted from information supplied by CEVA ANIMAL HEALTH with the kind permission of Daniel S. Mills BVSc PhD ILTM MRCVS
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We have a team of professional pharmacists ready to dispense
your pet prescriptions at very low prices.
WE will pay your prescription charge *.
Get a 5 repeat or 6 month repeateble prescription from your vet
and we will refund your vets prescription fee when we receive your prescription and first order.
* up to a maximum of £5.
DELIVERY UPDATE
99% of prescription orders are despatched within 1 day of receipt of your prescription (weekends & public holidays excluded)
Vets Special
Natural & Clean Pet Spot and Odour Eliminator (s) 300ml
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